Fulfillment Policy

Before Day Of Service

Customers must confirm their shuttle service a minimum of one day before the service time and day. This can be done by simply calling  (808) 436-0005 or via email at info@waikikiprivatetransportation.com.

Upon Arrival

Please call or text (808) 436-0005 when you arrive at the baggage claim.


Before Departure Day

Please call or text  (808) 436-0005 one day before to confirm the pick-up time.


If a cancellation is made, a 15% fee will be applied due to processing fees.

Service Changes

You may call us at  (808) 436-0005 during business hours (5:00 AM – 9:30 PM HST) or via email at info@waikikiprivatetransportation.com (24 hours) to make any changes to your scheduled service.

Refund Policy

15% fee will be applied towards your total refund for processing fees.

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